| Author |
Message |
nappY Si
Guest
|
 Posted:
Sun Oct 23, 2005 3:14 pm Post subject:
Pinnacle really has balls |
|
|
Where does Pinnacle get off selling crappy
buggy software? We know every software app
has issues, but there's a *reasonable*
tolerance level for this.
Check this out. This is a bug-list for
Studio 10. And we're talking about a
new product here.
http://forums.hexus.net/showthread.php?t=57556
It's amazing that Pinnacle expect you to
buy their brand new Studio 10, and THEN,
download a 65MB patch (that's right 65MB)
to fix it. You then find that 65MB
'patch' which took a few hours to
download, itself is screwed up.
It's obvious Pinnacle is in the business
of releasing crappy untested software,
and then using their poor gullible
users as guinea pig testers. Pinnacle
then fixes the software, or doesn't fix
it, depending on how much that would hurt
their profit margin.
And when you call them for support,
they piss on you and tell you to go
away.
Where does Pinnacle get balls like that?
What's more, you'd assume Avid, who purchased
Pinnacle a while back, would enforce the same
excellent quality control standards on Pinnacle,
that users associate with professional Avid
products.
|
|
| Back to top |
|
 |
Danne
Guest
|
| Posted:
Sun Oct 23, 2005 8:23 pm Post subject:
Re: Pinnacle really has balls |
|
|
"nappY Si" <nleio23@hotmail.com> skrev i meddelandet
news:66JHPNTH38648.2185300926@anonymous.poster...
| Quote: | Where does Pinnacle get off selling crappy
buggy software? We know every software app
has issues, but there's a *reasonable*
tolerance level for this.
Check this out. This is a bug-list for
Studio 10. And we're talking about a
new product here.
http://forums.hexus.net/showthread.php?t=57556
It's amazing that Pinnacle expect you to
buy their brand new Studio 10, and THEN,
download a 65MB patch (that's right 65MB)
to fix it. You then find that 65MB
'patch' which took a few hours to
download, itself is screwed up.
It's obvious Pinnacle is in the business
of releasing crappy untested software,
and then using their poor gullible
users as guinea pig testers. Pinnacle
then fixes the software, or doesn't fix
it, depending on how much that would hurt
their profit margin.
And when you call them for support,
they piss on you and tell you to go
away.
Where does Pinnacle get balls like that?
What's more, you'd assume Avid, who purchased
Pinnacle a while back, would enforce the same
excellent quality control standards on Pinnacle,
that users associate with professional Avid
products.
|
Hi
I have this software and I can ensure that even with this "patch"
there are a lots of problem so it is impossible to create anything
usefull. I will try to return both the software and hardware. Without
the patch the program did not start at my computer.
The program hangs often so I have to kill the application. Somethimes
it crashed and creates a crash report.
The output window often stops/hangs. The realtime output of 700-USB
stops also. Some project that have been working can not be played
correct anymore. DVD menus creates a lot of problems. The videoeffect
works randomly.
Note also that I have installed the software on a new clean computer
with the hardware that more then fullfills the requirement. The
support have not returned the issue that i have raised, I did get an
automatic mail telling that they will return within 48 hours.
Now I am looking for another software but I do not know what, it will
not be a product from Pinnacle for sure.
Best Regards
Danne |
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| Back to top |
|
|
ed jurewicz
Guest
|
| Posted:
Mon Oct 24, 2005 7:50 pm Post subject:
Re: Pinnacle really has balls |
|
|
Having been burned by Pinnacle and lack of support, I would suggest that if
you have any initial problems with either software or hardware return them
as soon as possible. After extensiver research several years ago and
inquiries to pinnacle regarding compatibility issues, I purchased the DV500
and could never get it to work. This was over a course of several years and
three computer systems all of which were supposedly compatible with the
dv500. One continual problem with pinnacle is they frequently point to
compatiibility issues and wash thier hands of you; however, their lists of
compatible hardware frequently goes beyond outdated into ancient. I sent
emails to them concerning installtion problems experienced but they waited
to respond until after the original warranty ran out telling me that they
could do nothing becasue the dv500 package was out of warranty.
With that said, however, I recently purchased a liquid edition pro system
with breakout box and I have to say this package is far more stable.I can at
least import video which never was the case with the dv500. I did have
several installation issues and concerns prompting me to contact pinnacle
and guess what. They failed to respond.
Good luck.
"Danne" <NoSpam@FakeEMail.Nowhere> wrote in message
news:sVN6f.36586$d5.193521@newsb.telia.net...
| Quote: |
"nappY Si" <nleio23@hotmail.com> skrev i meddelandet
news:66JHPNTH38648.2185300926@anonymous.poster...
Where does Pinnacle get off selling crappy
buggy software? We know every software app
has issues, but there's a *reasonable*
tolerance level for this.
Check this out. This is a bug-list for
Studio 10. And we're talking about a
new product here.
http://forums.hexus.net/showthread.php?t=57556
It's amazing that Pinnacle expect you to
buy their brand new Studio 10, and THEN,
download a 65MB patch (that's right 65MB)
to fix it. You then find that 65MB
'patch' which took a few hours to
download, itself is screwed up.
It's obvious Pinnacle is in the business
of releasing crappy untested software,
and then using their poor gullible
users as guinea pig testers. Pinnacle
then fixes the software, or doesn't fix
it, depending on how much that would hurt
their profit margin.
And when you call them for support,
they piss on you and tell you to go
away.
Where does Pinnacle get balls like that?
What's more, you'd assume Avid, who purchased
Pinnacle a while back, would enforce the same
excellent quality control standards on Pinnacle,
that users associate with professional Avid
products.
Hi
I have this software and I can ensure that even with this "patch" there
are a lots of problem so it is impossible to create anything usefull. I
will try to return both the software and hardware. Without the patch the
program did not start at my computer.
The program hangs often so I have to kill the application. Somethimes it
crashed and creates a crash report.
The output window often stops/hangs. The realtime output of 700-USB stops
also. Some project that have been working can not be played correct
anymore. DVD menus creates a lot of problems. The videoeffect works
randomly.
Note also that I have installed the software on a new clean computer with
the hardware that more then fullfills the requirement. The support have
not returned the issue that i have raised, I did get an automatic mail
telling that they will return within 48 hours.
Now I am looking for another software but I do not know what, it will not
be a product from Pinnacle for sure.
Best Regards
Danne
|
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Donald Link
Guest
|
| Posted:
Tue Oct 25, 2005 4:24 am Post subject:
Re: Pinnacle really has balls |
|
|
Jesus welcome to the real world. The first version of most software
programs when it hit the big market after Beta have some problems. The
positive thing (which you forgot to mention) is that they were
addressed promptly. Tough if you are worried about a 65 meg update.
Must have a dial up otherwise you would have no problems. Just grow
up a blowing a small problem like it was major.
On 23 Oct 2005 10:14:41 -0000, nappY Si <nleio23@hotmail.com> wrote:
| Quote: | Where does Pinnacle get off selling crappy
buggy software? We know every software app
has issues, but there's a *reasonable*
tolerance level for this.
Check this out. This is a bug-list for
Studio 10. And we're talking about a
new product here.
http://forums.hexus.net/showthread.php?t=57556
It's amazing that Pinnacle expect you to
buy their brand new Studio 10, and THEN,
download a 65MB patch (that's right 65MB)
to fix it. You then find that 65MB
'patch' which took a few hours to
download, itself is screwed up.
It's obvious Pinnacle is in the business
of releasing crappy untested software,
and then using their poor gullible
users as guinea pig testers. Pinnacle
then fixes the software, or doesn't fix
it, depending on how much that would hurt
their profit margin.
And when you call them for support,
they piss on you and tell you to go
away.
Where does Pinnacle get balls like that?
What's more, you'd assume Avid, who purchased
Pinnacle a while back, would enforce the same
excellent quality control standards on Pinnacle,
that users associate with professional Avid
products.
|
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| Back to top |
|
|
News
Guest
|
| Posted:
Tue Oct 25, 2005 4:30 am Post subject:
Re: Pinnacle really has balls |
|
|
Thank you very much! Just cancelled my pre-order of 10 awaiting shipment. I
think I'll stick with Studio 9 after all. Haven't really had too many
problems out of 9 with the latest update and this craze of HD DVDs is a bit
over the top. It will be a very long time before HD takes over everything
and you can still play regular produced DVDs on an HD TV set anyway. I've
done many DVD conversions for people with HD TVsets at a 16:9 aspect ratio
with crystal clear picture and surround sound effects. I don't think my
customers would lie about something like that, but more over would want
their money back.
Go to http://www.dvddemystified.com/dvdfaq.html#2.9 about HDTV and DVD. I
use Pinnacle 9 AV/DV Deluxe to capture, render and natively produce MPEG-2
video, then Sonic DVDit Pro 6 to produce final DVD output. You couldn't ask
for anything better, even at a medium transcode setting, in the way of
picture and sound quality. Would you really want to attempt to burn an HD
compliant DVD in Studio 10 anyway?
Memories on Disc at www.mondisc.net
"ed jurewicz" <ejurewicz@comcast.net> wrote in message
news:dYidnVntlftdacHenZ2dnUVZ_sudnZ2d@comcast.com...
| Quote: | Having been burned by Pinnacle and lack of support, I would suggest that
if you have any initial problems with either software or hardware return
them as soon as possible. After extensiver research several years ago and
inquiries to pinnacle regarding compatibility issues, I purchased the
DV500 and could never get it to work. This was over a course of several
years and three computer systems all of which were supposedly compatible
with the dv500. One continual problem with pinnacle is they frequently
point to compatiibility issues and wash thier hands of you; however, their
lists of compatible hardware frequently goes beyond outdated into ancient.
I sent emails to them concerning installtion problems experienced but they
waited to respond until after the original warranty ran out telling me
that they could do nothing becasue the dv500 package was out of warranty.
With that said, however, I recently purchased a liquid edition pro system
with breakout box and I have to say this package is far more stable.I can
at least import video which never was the case with the dv500. I did have
several installation issues and concerns prompting me to contact
pinnacle and guess what. They failed to respond.
Good luck.
"Danne" <NoSpam@FakeEMail.Nowhere> wrote in message
news:sVN6f.36586$d5.193521@newsb.telia.net...
"nappY Si" <nleio23@hotmail.com> skrev i meddelandet
news:66JHPNTH38648.2185300926@anonymous.poster...
Where does Pinnacle get off selling crappy
buggy software? We know every software app
has issues, but there's a *reasonable*
tolerance level for this.
Check this out. This is a bug-list for
Studio 10. And we're talking about a
new product here.
http://forums.hexus.net/showthread.php?t=57556
It's amazing that Pinnacle expect you to
buy their brand new Studio 10, and THEN,
download a 65MB patch (that's right 65MB)
to fix it. You then find that 65MB
'patch' which took a few hours to
download, itself is screwed up.
It's obvious Pinnacle is in the business
of releasing crappy untested software,
and then using their poor gullible
users as guinea pig testers. Pinnacle
then fixes the software, or doesn't fix
it, depending on how much that would hurt
their profit margin.
And when you call them for support,
they piss on you and tell you to go
away.
Where does Pinnacle get balls like that?
What's more, you'd assume Avid, who purchased
Pinnacle a while back, would enforce the same
excellent quality control standards on Pinnacle,
that users associate with professional Avid
products.
Hi
I have this software and I can ensure that even with this "patch" there
are a lots of problem so it is impossible to create anything usefull. I
will try to return both the software and hardware. Without the patch the
program did not start at my computer.
The program hangs often so I have to kill the application. Somethimes it
crashed and creates a crash report.
The output window often stops/hangs. The realtime output of 700-USB stops
also. Some project that have been working can not be played correct
anymore. DVD menus creates a lot of problems. The videoeffect works
randomly.
Note also that I have installed the software on a new clean computer with
the hardware that more then fullfills the requirement. The support have
not returned the issue that i have raised, I did get an automatic mail
telling that they will return within 48 hours.
Now I am looking for another software but I do not know what, it will not
be a product from Pinnacle for sure.
Best Regards
Danne
|
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| Back to top |
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Steve Pankow
Guest
|
| Posted:
Tue Oct 25, 2005 4:41 am Post subject:
Re: Pinnacle really has balls |
|
|
Avid may make good products but believe me they aren't perfect either.
Visit their newly redesigned user forums and check out the complaints -
there's lots of them. |
|
| Back to top |
|
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Danne
Guest
|
| Posted:
Tue Oct 25, 2005 11:10 am Post subject:
Re: Pinnacle really has balls |
|
|
Hi
I will also say that this program is an alpha version that should not
be out yet.
In my case it looks like this.
This software was installed on a new computer with the hardware and
software sp that was recommened.
Version 10.0 will not start at all, it crashes during startup.
After path 10.1 it starts and everything look very nice and easy to
use, more feachers than you need. BUT BUT it is impossible to use to
something. If you just whan to play then it is ok.
After this patch "10.1" I have these problems.
1) The progam hang very often have too reset the computer.
2) Sometimes the progam just crash en creates a test report.
3) The preview output window stop very very often, also the TV out on
USB700
4) Video effects like stabilize does not always work
5) Video effect noise reduction same as stabilize
6) If you enable both, stabilize will alway be unfunctional
7) Video effect for changing color, if the auto mode is enabled, the
picture are so damaged with color that you can not see what it is.
8) The last project I saved for some days ago is now impossible to
play in some parts
9) It is not always possible to create the output, it stopps and
nothing more happens.
10) It is very difficout to capture from the 700USB firewire, after DV
enabling you have a very short time to start capture and select a file
name. Then is switch to analog input and then the capure fails.
11) Adding an DVD menu and plays it will more then often result in the
output windon stopps working. THen you only have audio.
12) Yesterday I started the program again. Now it is impossible to
play anything, it onlys says "can not open video clip". All these
video clips files are created with Studio 10.1. Windows can however
play them. The output window showing "pinnacle" the hole time.
13) Have contacted the support. Got an automatic mail saying that they
will return with more information within 48hours woking time. Have not
heard from them.
If you look at the version of some of the DLL files they are taged
vith "alpha" version and I think this is an alpha version that should
not be shipped.
Have been using computer for more than 20 years, have never seen
something like this, must have been lucky.
I'm try to return this software and hardware and buy something else. I
have downloaded a demo program from Canopus. It have been working
without any problems on the same computer. There are not as many
featchers as in Pinnacle but it works, and those effect and other
tools that exists works without any problems and are realy fast and hi
quality of the picture.
Of case this is my view of Stuido10+/USB700 installed on my computer.
Others may have different. I know that I am not the only person what
have issues with this release.
Best Regards Danne
"Donald Link" <linkd@mindspring.com> skrev i meddelandet
news:l2rql1hjlk6fabo6oqv2f85p52t2t2qieg@4ax.com...
| Quote: | Jesus welcome to the real world. The first version of most software
programs when it hit the big market after Beta have some problems.
The
positive thing (which you forgot to mention) is that they were
addressed promptly. Tough if you are worried about a 65 meg update.
Must have a dial up otherwise you would have no problems. Just grow
up a blowing a small problem like it was major.
On 23 Oct 2005 10:14:41 -0000, nappY Si <nleio23@hotmail.com> wrote:
Where does Pinnacle get off selling crappy
buggy software? We know every software app
has issues, but there's a *reasonable*
tolerance level for this.
Check this out. This is a bug-list for
Studio 10. And we're talking about a
new product here.
http://forums.hexus.net/showthread.php?t=57556
It's amazing that Pinnacle expect you to
buy their brand new Studio 10, and THEN,
download a 65MB patch (that's right 65MB)
to fix it. You then find that 65MB
'patch' which took a few hours to
download, itself is screwed up.
It's obvious Pinnacle is in the business
of releasing crappy untested software,
and then using their poor gullible
users as guinea pig testers. Pinnacle
then fixes the software, or doesn't fix
it, depending on how much that would hurt
their profit margin.
And when you call them for support,
they piss on you and tell you to go
away.
Where does Pinnacle get balls like that?
What's more, you'd assume Avid, who purchased
Pinnacle a while back, would enforce the same
excellent quality control standards on Pinnacle,
that users associate with professional Avid
products.
|
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|
| Back to top |
|
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Steve Guidry
Guest
|
| Posted:
Tue Oct 25, 2005 11:39 pm Post subject:
Re: Pinnacle really has balls |
|
|
Like you, my DVD 500 never worked, despite a LOT of tweaking and calls to
customer support.
It's on the shelf, while my DV Storm still rocks.
Steve
"ed jurewicz" <ejurewicz@comcast.net> wrote in message
news:dYidnVntlftdacHenZ2dnUVZ_sudnZ2d@comcast.com...
| Quote: | Having been burned by Pinnacle and lack of support, I would suggest that
if
you have any initial problems with either software or hardware return them
as soon as possible. After extensiver research several years ago and
inquiries to pinnacle regarding compatibility issues, I purchased the
DV500
and could never get it to work. This was over a course of several years
and
three computer systems all of which were supposedly compatible with the
dv500. One continual problem with pinnacle is they frequently point to
compatiibility issues and wash thier hands of you; however, their lists of
compatible hardware frequently goes beyond outdated into ancient. I sent
emails to them concerning installtion problems experienced but they waited
to respond until after the original warranty ran out telling me that they
could do nothing becasue the dv500 package was out of warranty.
With that said, however, I recently purchased a liquid edition pro system
with breakout box and I have to say this package is far more stable.I can
at
least import video which never was the case with the dv500. I did have
several installation issues and concerns prompting me to contact
pinnacle
and guess what. They failed to respond.
Good luck.
"Danne" <NoSpam@FakeEMail.Nowhere> wrote in message
news:sVN6f.36586$d5.193521@newsb.telia.net...
"nappY Si" <nleio23@hotmail.com> skrev i meddelandet
news:66JHPNTH38648.2185300926@anonymous.poster...
Where does Pinnacle get off selling crappy
buggy software? We know every software app
has issues, but there's a *reasonable*
tolerance level for this.
Check this out. This is a bug-list for
Studio 10. And we're talking about a
new product here.
http://forums.hexus.net/showthread.php?t=57556
It's amazing that Pinnacle expect you to
buy their brand new Studio 10, and THEN,
download a 65MB patch (that's right 65MB)
to fix it. You then find that 65MB
'patch' which took a few hours to
download, itself is screwed up.
It's obvious Pinnacle is in the business
of releasing crappy untested software,
and then using their poor gullible
users as guinea pig testers. Pinnacle
then fixes the software, or doesn't fix
it, depending on how much that would hurt
their profit margin.
And when you call them for support,
they piss on you and tell you to go
away.
Where does Pinnacle get balls like that?
What's more, you'd assume Avid, who purchased
Pinnacle a while back, would enforce the same
excellent quality control standards on Pinnacle,
that users associate with professional Avid
products.
Hi
I have this software and I can ensure that even with this "patch" there
are a lots of problem so it is impossible to create anything usefull. I
will try to return both the software and hardware. Without the patch the
program did not start at my computer.
The program hangs often so I have to kill the application. Somethimes it
crashed and creates a crash report.
The output window often stops/hangs. The realtime output of 700-USB
stops
also. Some project that have been working can not be played correct
anymore. DVD menus creates a lot of problems. The videoeffect works
randomly.
Note also that I have installed the software on a new clean computer
with
the hardware that more then fullfills the requirement. The support have
not returned the issue that i have raised, I did get an automatic mail
telling that they will return within 48 hours.
Now I am looking for another software but I do not know what, it will
not
be a product from Pinnacle for sure.
Best Regards
Danne
|
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TonyP
Guest
|
| Posted:
Wed Oct 26, 2005 4:41 am Post subject:
Re: Pinnacle really has balls |
|
|
Steve Guidry wrote:
| Quote: | Like you, my DVD 500 never worked, despite a LOT of tweaking and calls to
customer support.
It's on the shelf, while my DV Storm still rocks.
|
Unlike your experience, I made plenty of money with my DV500. It went
into 2 different computers that I owned, and now sits in my friends
computer. That's 3 different types of computers and it worked. |
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| Back to top |
|
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Jona Vark
Guest
|
| Posted:
Wed Oct 26, 2005 8:08 pm Post subject:
Re: Pinnacle really has balls |
|
|
"TonyP" <arpierre@optonline.net> wrote in message
news:BSz7f.19787$1X1.4835@fe12.lga...
| Quote: | Steve Guidry wrote:
Like you, my DVD 500 never worked, despite a LOT of tweaking and calls
to
customer support.
It's on the shelf, while my DV Storm still rocks.
Unlike your experience, I made plenty of money with my DV500. It went
into 2 different computers that I owned, and now sits in my friends
computer. That's 3 different types of computers and it worked.
|
that's 3!
Perhaps you can see my point a little more clearly as the Pinnacle posts in
this NG are 90% negative from users. |
|
| Back to top |
|
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Danne
Guest
|
| Posted:
Wed Oct 26, 2005 9:50 pm Post subject:
Re: Pinnacle really has balls |
|
|
"Jona Vark" <noemail@all.com> skrev i meddelandet
news:MZM7f.18825$6e1.723@newssvr14.news.prodigy.com...
| Quote: |
"TonyP" <arpierre@optonline.net> wrote in message
news:BSz7f.19787$1X1.4835@fe12.lga...
Steve Guidry wrote:
Like you, my DVD 500 never worked, despite a LOT of tweaking and
calls
to
customer support.
It's on the shelf, while my DV Storm still rocks.
Unlike your experience, I made plenty of money with my DV500. It
went
into 2 different computers that I owned, and now sits in my friends
computer. That's 3 different types of computers and it worked.
that's 3!
Perhaps you can see my point a little more clearly as the Pinnacle
posts in
this NG are 90% negative from users.
|
I will also think that they can develop software and hardware that
works great. But for those that have problem what can they do. Problem
with support, problem with returning.
My opinion from seraching on internet, talking to people at work and
using the product I bought i there are often more critical problems
will new versions than other software, then stability problem in
general.
For my own experience working with computer for 20 years, I have never
seen a more instable software that this. Alfa versions yes, beta
version no, but studio 10 is eighter an alfa nor beta.
Now I am stuck with this crap, can not use it. The store will not take
it back. Pinnacle told me that there are no reported bugs on 10.1, it
works. I can not return it to Pinnacle, they refuses. Very stange to
me that I can not get help. Pinncale does also request 4£ for a call.
The store is not interested to look at my computer even if I take it
to the support department at the store. They want to try the software
on another computer for a fee. I just want to return this product.
By handle the support and the possibility to return a product in a
better way I think we negative people should not be so negativ about
them. If a computer fullfilles the listed requirement given before
buying the product it should work. If not download the latest patches
if it is not working you should be able to return it.
Of cause this is my view of it.
Danne |
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TonyP
Guest
|
| Posted:
Wed Oct 26, 2005 11:16 pm Post subject:
Re: Pinnacle really has balls |
|
|
Jona Vark wrote:
| Quote: | "TonyP" <arpierre@optonline.net> wrote in message
news:BSz7f.19787$1X1.4835@fe12.lga...
Steve Guidry wrote:
Like you, my DVD 500 never worked, despite a LOT of tweaking and calls
to
customer support.
It's on the shelf, while my DV Storm still rocks.
Unlike your experience, I made plenty of money with my DV500. It went
into 2 different computers that I owned, and now sits in my friends
computer. That's 3 different types of computers and it worked.
that's 3!
Perhaps you can see my point a little more clearly as the Pinnacle posts in
this NG are 90% negative from users.
|
Very seldom do I read of someone praising a product. You will always
find more complaints listed than praise. That is a fact of life.
Again, go to ANY forum for just about ANY product and you will see
complaints or "help" questions. |
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| Back to top |
|
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TonyP
Guest
|
| Posted:
Wed Oct 26, 2005 11:24 pm Post subject:
Re: Pinnacle really has balls |
|
|
Danne wrote:
| Quote: | For my own experience working with computer for 20 years, I have never
seen a more instable software that this. Alfa versions yes, beta
version no, but studio 10 is eighter an alfa nor beta.
Now I am stuck with this crap, can not use it. The store will not take
it back. Pinnacle told me that there are no reported bugs on 10.1, it
works. I can not return it to Pinnacle, they refuses. Very stange to
me that I can not get help. Pinncale does also request 4£ for a call.
The store is not interested to look at my computer even if I take it
to the support department at the store. They want to try the software
on another computer for a fee. I just want to return this product.
By handle the support and the possibility to return a product in a
better way I think we negative people should not be so negativ about
them. If a computer fullfilles the listed requirement given before
buying the product it should work. If not download the latest patches
if it is not working you should be able to return it.
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From what I have read in the Pinnacle/Avid forums, there seems to be
quite a few people with problems with Studio 10. I usually wait on a
"new" software to see how many people have problems with it.
I bought a Matrox RT2500 from Videoguys way back when. I bought it
because I liked the features that it offered over the then, competing
Pinnacle DV500. It cost more, but for me, it did more. It didn't work.
Matrox tech support was EXTREMELY helpful in trying to get it to work,
but to no avail. I contacted Videoguys and told them of my dilemma. I
brought it back, exhanged it for DV500 and haven't looked back since. I
editied a lot of footage with the DV500. Then moved to Liquid Edition.
The same. Stable for me. Burned DVD's the first try. Now, I have
'thought' of upgrading to Studio 10 (I have v9), but will wait.
It seems that Pinnacle pays more attention to the "higher" end products
than the "consumer" ones. Sad, considering that IF people want to move
up, if they have a good experience with a product, they will demonstrate
loyalty and stay with a company. I can only hope that they get things
worked out for the consumers sake.
| Quote: |
Of cause this is my view of it.
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Understood. |
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Jona Vark
Guest
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| Posted:
Thu Oct 27, 2005 1:32 am Post subject:
Re: Pinnacle really has balls |
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"TonyP" <arpierre@hooptonline.net> wrote in message
news:nKP7f.10973$rE2.4652@fe10.lga...
| Quote: | Jona Vark wrote:
"TonyP" <arpierre@optonline.net> wrote in message
news:BSz7f.19787$1X1.4835@fe12.lga...
Steve Guidry wrote:
Like you, my DVD 500 never worked, despite a LOT of tweaking and calls
to
customer support.
It's on the shelf, while my DV Storm still rocks.
Unlike your experience, I made plenty of money with my DV500. It went
into 2 different computers that I owned, and now sits in my friends
computer. That's 3 different types of computers and it worked.
that's 3!
Perhaps you can see my point a little more clearly as the Pinnacle posts
in
this NG are 90% negative from users.
Very seldom do I read of someone praising a product. You will always
find more complaints listed than praise. That is a fact of life.
Again, go to ANY forum for just about ANY product and you will see
complaints or "help" questions.
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nice try.. but it's the QUANTITY of people who have to come to NGs like this
one to either get help or release frustration.
I'll let the products speak for themselves Tony.... |
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Teeafit
Guest
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| Posted:
Thu Oct 27, 2005 3:24 pm Post subject:
Re: Pinnacle really has balls |
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Some years ago I was having constant trouble with DV500 (with the
FireWire add-on). It always had terrible 'over-run' problems when
trying to spool a tape to a timecode, often running beyond the point by
2 or 3 minutes. Obviously this made it impossible to reach a timecode
that was near the beginning or end of a tape, and the essential ability
to batch capture was a no-no..
Pinnacle UK started by being very helpful, but then suddenly they
stopped answering emails, letters, phone calls. In the end I wrote to
the CEO in California (?). Within a week I'd had a response to say
that they would arrange with a UK retailer to install an upgrade to
Edition 4.5 free of charge. Unfortunately (for them) my machine spec
was too low to run 4.5, so in the end I had a full machine upgrade as
well, at Pinnacle's expense!
Feel free to conclude that I'm quite happy with Edition, because I
subsequently upgraded to 5.0 and 5.5, and recently to another new
machine with 6.0. OK, so it's not as bomb-proof as (say) Avid, or
Media 100 on a Mac... but it doesn't cost as much either. I'm
perfectly happy to use Liquid Edition as a professional NLE, and my
work stands comparison with stuff done by my colleagues on those other
platforms. There ARE little things that I wish it would do a bit
better, and I can't speak for the sub-Edition programs, but generally
I'm now quite happy with Pinnacle.
GRAEME ALDOUS
Yorkshire |
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