| Author |
Message |
Ryan Robbins
Guest
|
 Posted:
Fri Nov 26, 2004 6:04 am Post subject:
Re: Phoning B&H Photo Video |
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"Matt" <post@newsgroup.com> wrote in message
news:co5l73$qfm$1@newsg3.svr.pol.co.uk...
| Quote: | Well the B&H seems reputable and very good. Their website is great (apart
from being a little slow) and I want to buy from them! But there are a
few
small factors which mean that even though I am ready to buy from them, my
money is still in my bank.
1) I tried to buy over $3000 of camera equipment from them, but when I
tried
to submit my details, they told me that they don't accept Visa, only
American Express and some other. I don't have those cards, so no good to
me.
|
B&H accepts Visa.
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Steve Kramer
Guest
|
| Posted:
Fri Nov 26, 2004 10:07 am Post subject:
Re: Phoning B&H Photo Video |
|
|
I have lived in SE Asia for the past 16 years. I have been doing
business with B&H Photo for many of those years, and with great
satisfaction.
Yes, I did have to send them a photocopy of my credit card, but I sent
it by FAX.
Yes, I do have to take into consideration that there is not only a time
difference but a DAY difference between us as well. And quite
surprisingly, most of the Thai people don't celebrate Rosh Hashanah or
Yum Kippur, so I do have to be aware of the Jewish holidays as well.
(They do have a sort of Chanukah, or 'Festival of Lights' which is going
on right now as it happens, but has nothing to do with Judda Macabe or
temple oils lasting eight days.)
However, all things considered, I have been served quickly, courteously,
accurately, and well by all the people I have talked with over the years
at B&H, some more friendly than others, but all professional and easy to
deal with. Certainly more so than the folks at the Thai Customs Office!
Remember, when you are dealing from one country to another, you have to
be flexible. Otherwise you will go nuts! :o)
Steve Kramer
"PhotoEnvisions" Freelance Photography
Chiang Mai, Thailand
http://www.photoenvisions.com
--
"The voyage of discovery lies not in seeking new horizons, but in seeing
with new eyes." - Marcel Proust |
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Lansbury
Guest
|
| Posted:
Fri Nov 26, 2004 2:05 pm Post subject:
Re: Phoning B&H Photo Video |
|
|
On Thu, 25 Nov 2004 22:12:02 -0000, "Matt" <post@newsgroup.com> wrote:
| Quote: | 1) I tried to buy over $3000 of camera equipment from them, but when I tried
to submit my details, they told me that they don't accept Visa, only
American Express and some other. I don't have those cards, so no good to
me.
|
They take a Visa card with a UK billing address because they have taken mine.
Yes they do on the first order ask for a copy of the credit card,
understandable with so much fraud going on.
They were happy that I sent the back and front of mine in two separate emails
and just as happy if I wanted to fax it the same way.
You can of course eliminate all risk from life , and pay UK prices :-)
Great people to deal with.
Don't forge to allow for VAT and if applicable customs duty at this end, plus
the couriers fee for handling the custom clearance.
-
Lansbury
www.uk-air.net
FAQs for the alt.travel.uk.air newsgroup |
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EHHackney
Guest
|
| Posted:
Fri Nov 26, 2004 6:06 pm Post subject:
Re: Phoning B&H Photo Video |
|
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| Quote: | I don't know that all of this is inaccurate...but I do know that some of it
is...so try it for yourself. B&H did not get to be the best by being
difficult.
|
Yes, but NEVER e-mail credit card information. We and B&H should all know that
by now.
Hack
--//-- |
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Matt
Guest
|
| Posted:
Fri Nov 26, 2004 11:25 pm Post subject:
Re: Phoning B&H Photo Video |
|
|
Now I in a calmer mood, I apologise for that post, but I have had nothing
but problems with numerous on-line retailers recently.
It was unfortunate for B&H that they were at the end of the line, and the
end of my patience. Like I said, I want to buy from them, and there is a
reason for this, and not just price. Amongst other things, they seem a very
good company, and I hear very few bad things about them.
"Matt" <post@newsgroup.com> wrote in message
news:co5l73$qfm$1@newsg3.svr.pol.co.uk...
| Quote: | Well the B&H seems reputable and very good. Their website is great (apart
from being a little slow) and I want to buy from them! But there are a
few
small factors which mean that even though I am ready to buy from them, my
money is still in my bank.
1) I tried to buy over $3000 of camera equipment from them, but when I
tried
to submit my details, they told me that they don't accept Visa, only
American Express and some other. I don't have those cards, so no good to
me.
2) They want me to email them a copy of my bank card to them (if they
actually accepted it). But, Email is not a secure way to send sensitive
details such as bank details. And I am surprised they can not think of a
more secure way of verifying bank details. Sorry, but emailing bank
details
is not acceptable.
3) I emailed Customer Service regarding the above two issues, asking what
other alternatives there were to pay them, but never had a response.
4) I tried to phone them, but I got an automated message. This was at
11PM
GMT (6PM their time). The message said they close at 5.30, even though on
their website it said 7PM.
5) I tried to phone them again tonight at 7PM GMT (2PM their time), and
got
another automated message. I had to look on the internet to see that it
is
'Thanksgiven'. Petty, you may think, but if you look at their holiday
closure dates, they only list until October. Ordering internationally,
people don't know that. And, if I had a reply in a decent amount of time,
this wouldn't have been an issue.
What I am trying to say, is that this has not been an easy way to depart
with my money. I am not saying they are a bad company, just that I want
to
buy from them, but these small issues are making be sway to stay with my
trusty 35mm SLR because I can't be bothered with messing around.
Please. Do not be deterred from buying from this company, because I think
they are very good most of the time, and I have been unlucky. However,
B&H
employees, take note, because at the moment you have lost a very easy
sale..
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BandHPhoto
Guest
|
| Posted:
Sun Nov 28, 2004 6:07 pm Post subject:
Re: Phoning B&H Photo Video |
|
|
| Quote: | I tried to buy over $3000 of camera equipment from them, but when I tried
to submit my details, they told me that they don't accept Visa, only
American Express and some other.
|
We accept Visa, MasterCard, AmEx, Discover, and wire-transfer payments. Because
the banks in some countries are less willing to cooperate with generally
accepted verification procedures (designed to reduce credit card fraud and
identity theft), we're obliged to limit the maximum charge per transaction for
Visa & MasterCard payments. AmEx and Discover are managed differently and
there's no value-per-transaction limit.
| Quote: | They want me to email them a copy of my bank card to them (if they
actually accepted it). But, Email is not a secure way to send sensitive
details
|
A fax is equally acceptable. I feel obliged to point out that to date not a
single person who's cooperated with this prudent and effective anti-fraud
procedure has had any difficulty.
| Quote: | I emailed Customer Service regarding the above two issues, asking what
other alternatives there were to pay them, but never had a response.
|
I apologize. I do not know when you e-mailed, but we were closed all day Nov
25th, only open four hours 11/26 and then closed all day 11/27.
| Quote: | I tried to phone them ... This was at 11PM
GMT (6PM their time). The message said they close at 5.30, even though on
their website it said 7PM.
|
Customer service closes earlier than the sales departments.
| Quote: | if you look at their holiday
closure dates, they only list until October
|
I just checked -- it goes through the end of Dec 2004.
| Quote: | Do not be deterred from buying from this company, because I think
they are very good most of the time, and I have been unlucky.
|
Thank you.
| Quote: | However, B&H
employees, take note, because at the moment you have lost a very easy sale..
|
As you see, we do note and do care. We'd be happy to work with you to
facilitate your purchase.
- --
regards,
Henry Posner/B&H Photo-Video
http://www.bhphotovideo.com
henryp@bhphotovideo.com |
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Matt
Guest
|
| Posted:
Sun Nov 28, 2004 6:08 pm Post subject:
Re: Phoning B&H Photo Video |
|
|
Henry, as already posted:
"Now I in a calmer mood, I apologise for that post, but I have had nothing
but problems with numerous on-line retailers recently.
It was unfortunate for B&H that they were at the end of the line, and the
end of my patience. Like I said, I want to buy from them, and there is a
reason for this, and not just price. Amongst other things, they seem a very
good company, and I hear very few bad things about them."
After problems with other on-line retailers, the smallest thing triggered me
off. As mentioned, B&H were unfortunate to be at the end of this line.
"BandHPhoto" <bandhphoto@aol.com> wrote in message
news:20041128114646.06431.00000697@mb-m26.aol.com...
| Quote: | I tried to buy over $3000 of camera equipment from them, but when I tried
to submit my details, they told me that they don't accept Visa, only
American Express and some other.
We accept Visa, MasterCard, AmEx, Discover, and wire-transfer payments.
Because
the banks in some countries are less willing to cooperate with generally
accepted verification procedures (designed to reduce credit card fraud and
identity theft), we're obliged to limit the maximum charge per transaction
for
Visa & MasterCard payments. AmEx and Discover are managed differently and
there's no value-per-transaction limit.
They want me to email them a copy of my bank card to them (if they
actually accepted it). But, Email is not a secure way to send sensitive
details
A fax is equally acceptable. I feel obliged to point out that to date not
a
single person who's cooperated with this prudent and effective anti-fraud
procedure has had any difficulty.
I emailed Customer Service regarding the above two issues, asking what
other alternatives there were to pay them, but never had a response.
I apologize. I do not know when you e-mailed, but we were closed all day
Nov
25th, only open four hours 11/26 and then closed all day 11/27.
I tried to phone them ... This was at 11PM
GMT (6PM their time). The message said they close at 5.30, even though
on
their website it said 7PM.
Customer service closes earlier than the sales departments.
if you look at their holiday
closure dates, they only list until October
I just checked -- it goes through the end of Dec 2004.
Do not be deterred from buying from this company, because I think
they are very good most of the time, and I have been unlucky.
Thank you.
However, B&H
employees, take note, because at the moment you have lost a very easy
sale..
As you see, we do note and do care. We'd be happy to work with you to
facilitate your purchase.
- --
regards,
Henry Posner/B&H Photo-Video
http://www.bhphotovideo.com
henryp@bhphotovideo.com |
|
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|
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Matt
Guest
|
| Posted:
Mon Nov 29, 2004 12:09 am Post subject:
Re: Phoning B&H Photo Video |
|
|
Just a couple of things Henry.
The holiday closure isn't up-to-date. Look at the 'Contact Us' details:
http://www.bhphotovideo.com/bnh/controller/home?O=cart.jsp&A=getpage&Q=ContactUs.jsp
Holiday details links here from this page links here:
http://www.bhphotovideo.com/bnh/controller/home;jsessionid=BqcIFaetWL!-1537616745?O=getpage.jsp&A=getpage&Q=HolidayPopUp.jsp
Also, the wire-transfer details from Customer Services in incorrect:
It is not Fleet Bank anymore, it is Commerce Bank.
If Customer Service closes earlier than Sales, it maybe worth putting C/S
times as well.
"BandHPhoto" <bandhphoto@aol.com> wrote in message
news:20041128114646.06431.00000697@mb-m26.aol.com...
| Quote: | I tried to buy over $3000 of camera equipment from them, but when I tried
to submit my details, they told me that they don't accept Visa, only
American Express and some other.
We accept Visa, MasterCard, AmEx, Discover, and wire-transfer payments.
Because
the banks in some countries are less willing to cooperate with generally
accepted verification procedures (designed to reduce credit card fraud and
identity theft), we're obliged to limit the maximum charge per transaction
for
Visa & MasterCard payments. AmEx and Discover are managed differently and
there's no value-per-transaction limit.
They want me to email them a copy of my bank card to them (if they
actually accepted it). But, Email is not a secure way to send sensitive
details
A fax is equally acceptable. I feel obliged to point out that to date not
a
single person who's cooperated with this prudent and effective anti-fraud
procedure has had any difficulty.
I emailed Customer Service regarding the above two issues, asking what
other alternatives there were to pay them, but never had a response.
I apologize. I do not know when you e-mailed, but we were closed all day
Nov
25th, only open four hours 11/26 and then closed all day 11/27.
I tried to phone them ... This was at 11PM
GMT (6PM their time). The message said they close at 5.30, even though
on
their website it said 7PM.
Customer service closes earlier than the sales departments.
if you look at their holiday
closure dates, they only list until October
I just checked -- it goes through the end of Dec 2004.
Do not be deterred from buying from this company, because I think
they are very good most of the time, and I have been unlucky.
Thank you.
However, B&H
employees, take note, because at the moment you have lost a very easy
sale..
As you see, we do note and do care. We'd be happy to work with you to
facilitate your purchase.
- --
regards,
Henry Posner/B&H Photo-Video
http://www.bhphotovideo.com
henryp@bhphotovideo.com |
|
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| Back to top |
|
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Matt
Guest
|
| Posted:
Mon Nov 29, 2004 6:13 pm Post subject:
Re: Phoning B&H Photo Video |
|
|
Henry
After re-reading my post, I realised it sounded rude and arrogant. Please
don't take it the wrong way, that is not how I wanted the post to sound. I
was rushed for time when I posted and was just letting you know, so you can
correct it for future customers.
"Matt" <post@newsgroup.com> wrote in message
news:cod7i0$g5q$1@news6.svr.pol.co.uk...
| Quote: | Just a couple of things Henry.
The holiday closure isn't up-to-date. Look at the 'Contact Us' details:
http://www.bhphotovideo.com/bnh/controller/home?O=cart.jsp&A=getpage&Q=ContactUs.jsp
Holiday details links here from this page links here:
http://www.bhphotovideo.com/bnh/controller/home;jsessionid=BqcIFaetWL!-1537616745?O=getpage.jsp&A=getpage&Q=HolidayPopUp.jsp
Also, the wire-transfer details from Customer Services in incorrect:
It is not Fleet Bank anymore, it is Commerce Bank.
If Customer Service closes earlier than Sales, it maybe worth putting C/S
times as well.
"BandHPhoto" <bandhphoto@aol.com> wrote in message
news:20041128114646.06431.00000697@mb-m26.aol.com...
I tried to buy over $3000 of camera equipment from them, but when I
tried
to submit my details, they told me that they don't accept Visa, only
American Express and some other.
We accept Visa, MasterCard, AmEx, Discover, and wire-transfer payments.
Because
the banks in some countries are less willing to cooperate with generally
accepted verification procedures (designed to reduce credit card fraud
and
identity theft), we're obliged to limit the maximum charge per
transaction
for
Visa & MasterCard payments. AmEx and Discover are managed differently
and
there's no value-per-transaction limit.
They want me to email them a copy of my bank card to them (if they
actually accepted it). But, Email is not a secure way to send
sensitive
details
A fax is equally acceptable. I feel obliged to point out that to date
not
a
single person who's cooperated with this prudent and effective
anti-fraud
procedure has had any difficulty.
I emailed Customer Service regarding the above two issues, asking what
other alternatives there were to pay them, but never had a response.
I apologize. I do not know when you e-mailed, but we were closed all day
Nov
25th, only open four hours 11/26 and then closed all day 11/27.
I tried to phone them ... This was at 11PM
GMT (6PM their time). The message said they close at 5.30, even though
on
their website it said 7PM.
Customer service closes earlier than the sales departments.
if you look at their holiday
closure dates, they only list until October
I just checked -- it goes through the end of Dec 2004.
Do not be deterred from buying from this company, because I think
they are very good most of the time, and I have been unlucky.
Thank you.
However, B&H
employees, take note, because at the moment you have lost a very easy
sale..
As you see, we do note and do care. We'd be happy to work with you to
facilitate your purchase.
- --
regards,
Henry Posner/B&H Photo-Video
http://www.bhphotovideo.com
henryp@bhphotovideo.com
|
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Bones
Guest
|
| Posted:
Tue Nov 30, 2004 12:12 am Post subject:
Re: Phoning B&H Photo Video |
|
|
"Matt" <post@newsgroup.com> wrote
| Quote: | Henry
After re-reading my post, I realised it sounded rude and arrogant. Please
don't take it the wrong way, that is not how I wanted the post to sound.
I
was rushed for time when I posted and was just letting you know, so you
can
correct it for future customers.
|
Well, if you're ever had to deal with B&H customer service, they can seem
rude and arrogant too. I don't think it's intentional, it's just the "New
York attitude". |
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