| Author |
Message |
Timo Wildschut
Guest
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 Posted:
Sat Oct 15, 2005 10:04 pm Post subject:
Problem with DCX2496 |
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Hello group.
I use a Behringer DCX2496 which recently developped some problems.
Offcourse its just out of warranty. Ok, here is the story:
I use the device as a limiter/equaliser for a DJ setup. The device gives
enough EQ points and the limiter suits the purpose. Actually I am quite
happy with its performance.
Input A is routed to output 1 and input B to output 2. After running for
abouth half an hour input A stops functioning like there is some
software crash (output 1 will still function when feeded from input B).
Resetting the device by powering off and on brings input A back to life.
Since the DCX has 3 inputs I rerouted te inputs. B to 1 and C to 2. Also
reuploaded the firmware and memories. Worked fine... for one week. Now
input C is crashing randomly. AAARG! I ruled out mostly all externals:
changed cables, changed Dj mixer, changed powe sockets.
So, anyone seen this behaviour before? Is it indeed a software failure?
One of the DSP's beeing iffy? Any input is appreciated.
Cheers, Timo
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Tim Scott
Guest
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| Posted:
Sat Oct 15, 2005 10:49 pm Post subject:
Re: Problem with DCX2496 |
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"Timo Wildschut" <yeahright@whatever.somewhere> wrote in message
news:dircq8$gte$1@news3.zwoll1.ov.home.nl...
| Quote: | Hello group.
I use a Behringer DCX2496 which recently developped some problems.
Offcourse its just out of warranty. Ok, here is the story:
I use the device as a limiter/equaliser for a DJ setup. The device gives
enough EQ points and the limiter suits the purpose. Actually I am quite
happy with its performance.
Input A is routed to output 1 and input B to output 2. After running for
abouth half an hour input A stops functioning like there is some software
crash (output 1 will still function when feeded from input B). Resetting
the device by powering off and on brings input A back to life. Since the
DCX has 3 inputs I rerouted te inputs. B to 1 and C to 2. Also reuploaded
the firmware and memories. Worked fine... for one week. Now input C is
crashing randomly. AAARG! I ruled out mostly all externals: changed
cables, changed Dj mixer, changed powe sockets.
So, anyone seen this behaviour before? Is it indeed a software failure?
One of the DSP's beeing iffy? Any input is appreciated.
Cheers, Timo
|
Am sure by Monday that Behringer will have picked up this post and be
contacting you to oganise getting it fixed. |
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Alf!
Guest
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| Posted:
Sat Oct 15, 2005 11:36 pm Post subject:
Re: Problem with DCX2496 |
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"Timo Wildschut"
| Quote: | Worked fine... for one week. Now
input C is crashing randomly. AAARG! I ruled out mostly all externals:
changed cables, changed Dj mixer, changed powe sockets.
So, anyone seen this behaviour before? Is it indeed a software failure?
One of the DSP's beeing iffy? Any input is appreciated.
|
Hi Timo,
Never seen this before on any of my units!
Is your unit "up to date" with the latest firmware (1.16)? If not give this
a go.
To me it looks like a hardware failure.
If you need a unit quickly or during repair give me a ping and we arrange
something to help you out. Iám in the center of NL.
Let's wait wat Jim has to say about your problem with the DCX.
~ Alf! ~ |
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Splat
Guest
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| Posted:
Sun Oct 16, 2005 1:16 am Post subject:
Re: Problem with DCX2496 |
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Timo Wildschut wrote:
| Quote: | So, anyone seen this behaviour before? Is it indeed a software
failure? One of the DSP's beeing iffy? Any input is appreciated.
|
Nope. Never had that, or any other, problem with our DCX2496. Good luck with
it. I'm sure you'll get it fixed with no problems.
--
Splat |
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Pooh Bear
Guest
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| Posted:
Sun Oct 16, 2005 2:13 am Post subject:
Re: Problem with DCX2496 |
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"Alf!" wrote:
| Quote: | "Timo Wildschut"
Worked fine... for one week. Now
input C is crashing randomly. AAARG! I ruled out mostly all externals:
changed cables, changed Dj mixer, changed powe sockets.
So, anyone seen this behaviour before? Is it indeed a software failure?
One of the DSP's beeing iffy? Any input is appreciated.
Hi Timo,
Never seen this before on any of my units!
Is your unit "up to date" with the latest firmware (1.16)? If not give this
a go.
|
Please explain how a software update will fix something that was previously
fine for a year ?
| Quote: | To me it looks like a hardware failure.
|
Yes.
| Quote: | If you need a unit quickly or during repair give me a ping and we arrange
something to help you out. Iám in the center of NL.
Let's wait wat Jim has to say about your problem with the DCX.
|
Are you a Behringer authorised service centre ?
Graham |
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Alf!
Guest
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| Posted:
Sun Oct 16, 2005 3:10 am Post subject:
Re: Problem with DCX2496 |
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"Pooh Bear"
| Quote: | Please explain how a software update will fix something that was
previously
fine for a year ?
|
Hi Pooh Bear,
Probably not. No disagreement on that one. BTW my line was "To me it looks
like a hardware failure". I'm not suspecting a sofware issue either.
The reason for doing this: When you call the support guys, one of the first
questions they will certainly ask with this kind of gear "Did you have the
latest firmware installed?" (despite the fact that the unit worked for a
year).
| Quote: | Are you a Behringer authorised service centre ?
|
No, and I don't have to be one just to help a fellow FOH guy who has proven
to be very helpfull in for instance the dutch aapls group called anap.
My offer to Timo is to use one of my spare DCX's. Not repairing his faulty
one!
Just a favor and yes that might be very hard to imagine for some around here
in this NG lately :-((
We are talking about a 249 euro device in a regular MI store so there is a
change he will pick up a brand new one himself.
~ Alf! ~ |
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Phildo
Guest
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| Posted:
Sun Oct 16, 2005 3:20 am Post subject:
Re: Problem with DCX2496 |
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"Alf!" <Alf!@Outerspace.nl!> wrote in message
news:11l2itd4mf7e757@corp.supernews.com...
| Quote: | Iám in the center of NL.
|
Where abouts are you Alf? I'm wondering if our paths have crossed at some
point.
Phildo |
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Alf!
Guest
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| Posted:
Sun Oct 16, 2005 3:51 am Post subject:
Re: Problem with DCX2496 |
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"Phildo" wrote
| Quote: | Where abouts are you Alf? I'm wondering if our paths have crossed at some
point.
|
Hi Phildo,
Might be the case but I don't recall we shaked hands lately :-)
When will you be in Amsterdam again?
~ Alf! ~ |
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Phildo
Guest
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| Posted:
Sun Oct 16, 2005 3:55 am Post subject:
Re: Problem with DCX2496 |
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"Alf!" <Alf!@Outerspace.nl!> wrote in message
news:11l31slomnnje78@corp.supernews.com...
| Quote: |
"Phildo" wrote
Where abouts are you Alf? I'm wondering if our paths have crossed at some
point.
Hi Phildo,
Might be the case but I don't recall we shaked hands lately :-)
When will you be in Amsterdam again?
Probably for my birthday Dec 20th. Am taking some friends to Balti house if |
you and Timo want to join us?
Phildo |
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Alf!
Guest
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| Posted:
Sun Oct 16, 2005 4:18 am Post subject:
Re: Problem with DCX2496 |
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"Phildo" <Phil@phildo.net> wrote
| Quote: | Probably for my birthday Dec 20th. Am taking some friends to Balti house
if
you and Timo want to join us?
|
Sounds like fun!
So you like HOT Tandoori dishes and BIG portions :-)
~ Alf! ~ |
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Phildo
Guest
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| Posted:
Sun Oct 16, 2005 4:27 am Post subject:
Re: Problem with DCX2496 |
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|
"Alf!" <Alf!@Outerspace.nl!> wrote in message
news:11l33e4bp9r37df@corp.supernews.com...
| Quote: |
"Phildo" <Phil@phildo.net> wrote
Probably for my birthday Dec 20th. Am taking some friends to Balti house
if
you and Timo want to join us?
Sounds like fun!
So you like HOT Tandoori dishes and BIG portions :-)
|
Nah, I like the milder stuff. The kashmiri chicken there is to die for.
Big portions and hot dishes come later when we hit the clubs.
Phildo |
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Jim Savery
Guest
|
| Posted:
Mon Oct 17, 2005 2:11 am Post subject:
Re: Problem with DCX2496 |
|
|
"Timo Wildschut" <yeahright@whatever.somewhere> wrote in message
news:dircq8$gte$1@news3.zwoll1.ov.home.nl...
| Quote: | Hello group.
I use a Behringer DCX2496 which recently developped some problems.
Offcourse its just out of warranty. Ok, here is the story:
I use the device as a limiter/equaliser for a DJ setup. The device gives
enough EQ points and the limiter suits the purpose. Actually I am quite
happy with its performance.
Input A is routed to output 1 and input B to output 2. After running for
abouth half an hour input A stops functioning like there is some software
crash (output 1 will still function when feeded from input B). Resetting
the device by powering off and on brings input A back to life. Since the
DCX has 3 inputs I rerouted te inputs. B to 1 and C to 2. Also reuploaded
the firmware and memories. Worked fine... for one week. Now input C is
crashing randomly. AAARG! I ruled out mostly all externals: changed
cables, changed Dj mixer, changed powe sockets.
So, anyone seen this behaviour before? Is it indeed a software failure?
One of the DSP's beeing iffy? Any input is appreciated.
Cheers, Timo
|
Hi Timo. What you are describing sounds like a component failure. It is
definitely not something we have a firmware fix for. This one might need
time on a technician's bench in order to come up with a proper diagnosis.
If you'll drop me a line at the email address below, I'll get you some more
information on troubleshooting and on a service center near you.
Best Regards,
Jim Savery
Global Customer Service & Support Manager
BEHRINGER Group
Tel: +01-425-672-0816 x 111
Direct Dial: +01-425-939-3216
Fax: +01-425-673-7647
IP Phone Ext: 5024
mailto:custservusa@behringer.com
http://www.behringer.com |
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Marc Amsterdam
Guest
|
| Posted:
Mon Oct 17, 2005 3:46 am Post subject:
Re: Problem with DCX2496 |
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|
On Sun, 16 Oct 2005 14:11:33 -0700, "Jim Savery"
<jim.savery@comcast.net> wrote:
| Quote: |
Jim Savery
Global Customer Service & Support Manager
BEHRINGER Group
Tel: +01-425-672-0816 x 111
Direct Dial: +01-425-939-3216
Fax: +01-425-673-7647
IP Phone Ext: 5024
mailto:custservusa@behringer.com
http://www.behringer.com
Jim |
This is outrageous, damn i'd wish XTA would lurk here :-)
cheers
Marc |
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Marc Amsterdam
Guest
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| Posted:
Mon Oct 17, 2005 3:54 am Post subject:
Re: Problem with DCX2496 |
|
|
On Sat, 15 Oct 2005 19:04:09 +0200, Timo Wildschut
<yeahright@whatever.somewhere> wrote:
| Quote: | Hello group.
I use a Behringer DCX2496 which recently developped some problems.
Offcourse its just out of warranty. Ok, here is the story:
I use the device as a limiter/equaliser for a DJ setup. The device gives
enough EQ points and the limiter suits the purpose. Actually I am quite
happy with its performance.
Input A is routed to output 1 and input B to output 2. After running for
abouth half an hour input A stops functioning like there is some
software crash (output 1 will still function when feeded from input B).
Resetting the device by powering off and on brings input A back to life.
Since the DCX has 3 inputs I rerouted te inputs. B to 1 and C to 2. Also
reuploaded the firmware and memories. Worked fine... for one week. Now
input C is crashing randomly. AAARG! I ruled out mostly all externals:
changed cables, changed Dj mixer, changed powe sockets.
So, anyone seen this behaviour before? Is it indeed a software failure?
One of the DSP's beeing iffy? Any input is appreciated.
Cheers, Timo
|
Hi Timo
the gear should be send to behringer to get it surviced
the most probable fault will be that one of the solder joint has
cracked.
EU regulations ( and i'm sue US ones to) prevent units from being
soldered with lead. As a result a silver based solder is used which is
more prone to crack.Also the soldering procidure has altered over the
years to solder bath rather than soldering al the pcb's parts one by
one.
So how is Zwolle these day's?
Grrz
Marc |
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hank alrich
Guest
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| Posted:
Mon Oct 17, 2005 4:43 am Post subject:
Re: Problem with DCX2496 |
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Marc Amsterdam wrote:
| Quote: | On Sun, 16 Oct 2005 14:11:33 -0700, "Jim Savery"
jim.savery@comcast.net> wrote:
Jim Savery
Global Customer Service & Support Manager
BEHRINGER Group
Tel: +01-425-672-0816 x 111
Direct Dial: +01-425-939-3216
Fax: +01-425-673-7647
IP Phone Ext: 5024
mailto:custservusa@behringer.com
http://www.behringer.com
Jim
This is outrageous, damn i'd wish XTA would lurk here :-)
cheers
Marc
|
I cannot say enough goods things about Jim Savery and the quality of
support he provides.
--
ha |
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